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Web Order Policies

Returns and Cancellations
We are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience.  If you are unsatisfied with your purchase,  you can exchange it within 7 days of purchase.  Returned items must be new and in unused condition and in their original packaging.  Special ordered/non stocked items are non-refundable and cannot be exchanged. Bedding and linens are also non-refundable and cannot be exchanged. To exchange an item, please contact us via email at valuecenter@woodstockfurniture.net or by phone at 601-484-5757 ext 6.  A 25% restocking fee will apply if the items require pick up by our truck.  Returned items are only accepted in their original boxes and condition and should be unassembled. Once an item has been assembled, it is no longer returnable or able to be exchanged.


Order Lead Times

In stock items
Orders placed online for product that is in stock will generally be available for pick up within 24 hours.  You will be notified when your product is available for pick up.  You will be emailed a Sales Order after your purchase that must be bought with you for pick up.

Out of stock items
Orders placed online for product that is not in stock generally take 2 to 4 weeks to arrive from the manufacturer to our warehouse.  In some cases, items may take longer.  You will be notified if a longer lead time is expected.  Once the product arrives, you will be contacted to schedule delivery or arrange pick up.  

Receiving Your Furniture
To receive your new furniture purchase, you may choose to pick up your items from our warehouse or you may choose our white glove delivery (delivery fees may apply).  


Choosing  Delivery

What is included with delivery on our truck?

  • Delivery on our truck includes preparation and assembly of your furniture.

  • The delivery team will remove and dispose of all packaging.

  • Our trained professionals will place your new furniture and complete any necessary assembly in your home.

  • Woodstock Furniture Value Center is responsible for any delivery damages and/or manufacturing defects reported within 3 business days of delivery.  See "What if I have a warranty issue after delivery?" for further details.


How do I schedule my delivery?
When your furniture is available for delivery, our delivery coordinator will contact you to schedule your delivery day and 3 hour time window.  For further assistance, you may contact our delivery office at 601-483-1145Monday through Saturday from 9 AM to 5 PM.


What if I have a warranty issue after delivery?
Your online furniture purchase from Woodstock Furniture Value Center includes a one-year limited warranty for manufacturing defects.

  • If you need to report delivery damage or defect, contact our Delivery Department at 601-483-1145 within 3 business days of your delivery.  Any call taken after 3 business days is subject to a service fee of $79.99 per hour.  

  • Product qualifying for warranty service will be repaired to showroom condition.

  • Warranties do not cover our close out, tent sale, floor model, or "as is" merchandise.

  • Warranties are valid to the original purchaser only

  • There is no in-home service warranty for merchandise that is picked up.  Should service be required, you are responsible for returning the merchandise to to our warehouse for repair.

  • Damages caused by improper transportation or customer assembly are not covered under your warranty.

Picking up my Furniture
1193 Bonita Lakes Cir

Meridian, MS 39301
601-483-1145

The store will issue you a Customer Pick Up Ticket and direct you to the warehouse for pick up.  The warehouse is a short 2 mile drive from the store.

Pick Up Hours
9 AM to 5 PM Monday through Saturday

An advance notice of no less than 1 hour is required to ensure that your items are available for pick up upon your arrival.

Choosing to Do-It-Yourself

  • You are responsible for inspecting, securing, and transporting your merchandise.  Without proper equipment, furniture can often be be damaged while being transported.  

  • Once you have left our premises, we are NOT responsible for any damages.

  • There is no in-home service warranty for merchandise that is picked up.  Should service be required, you are responsible for returning the merchandise to to our warehouse for repair.

  • Your merchandise will be boxed and packaged.  Assembly may be purchased for a fee of $29.99.  An advance notice of 24 hours is required to ensure that your items have been assembled prior to your arrival.

  • You must contact customer service to report manufacturing defects within 3 business days of pick up.

  • Damages caused by improper transportation or customer assembly are not covered under your warranty.


What is my first step to picking up my furniture?

  • You will be notified when your furniture is available for pick up.

  • Your furniture may be picked up during normal warehouse hours.  An advance notice of no less than 1 hour is required to ensure that your items are available for pick up upon your arrival.  See above for hours.


What do I need to have for a pick up?

  • Print off and bring your Sales Order with you when picking up your merchandise.  This was emailed to you after your purchase and is required for pick up as this tells the store personnel what you are picking up.  

  • Bring blankets and tie downs.  The customer is solely responsible for tying down, protecting, and securing their merchandise.  We will help in loading your vehicle.

 

Damage & Missing Parts
Through many years of experience, we have learned to package our products to withstand damage during shipping, avoid selling items easily damaged during shipping, and discontinue suppliers whose damage rate is too high. Upon unpacking, if you find an item to be damaged, or if parts are missing, please notify us right away 601-483-1145. We will work to help you get needed replacements as quickly as possible at no extra charge.  Any damages or missing pieces must be reported within 7 days or receipt of merchandise.